QUALITY

 ► Quality Policy Statement :

Synergie Cad PSC mission is to reach customer satisfaction by providing semiconductors and electronics industrialization services at right quality and right cost.

We are committed to satisfy customers expectations by providing services at the right quality through a culture of continuous improvement, flexibility, proximity with our customers, and a strong partnership approach with key suppliers.

In order to achieve this, we have implemented a management system which specifically emphasizes on :

• Clarity in company objectives
• Continuous Improvement practices
• Synergy with key suppliers including other Group affiliates
• Customers Satisfaction through proximity with our customers and flexibility of our team ; Synergie Cad PSC intends to be considered as an "Easy to work" and effective partner.
• Employees empowerment

 ► Business Objectives :

Synergie Cad PSC targets are :

• Be recognized as a global and credible company in the field of Semiconductors Industrialisation services
• Develop the Company revenue, build a sustainable profitable business through proximity, satisfaction and trust of our customers.

 ► Customer Focus :

Synergie Cad PSC intends to differentiate through proximity to our customers and flexibility to accommodate their demands and achieve their expectations. Top management ensures that the focus on improving customer satisfaction is maintained by setting appropriate indicators and reviewing objectives related to customer satisfaction at management review meetings and any operational weekly’s.

Customer complaints and any other formal or informal types of feedback are continuously monitored and interpretated to identify opportunities for improvement.

We continuously, when applicable, promote direct interaction of our technical people directly with our customers to ensure that we focus on their unique needs and expectations.